Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We take stringent measures to ensure that the items delivered to you are in perfect condition.
These steps will be part of the returning items from www.torinofashion.in
- A customer may request to return products bought from www.torinofashion.in for valid reasons, within the specified return period of 10 days.
- Pick-up: In most locations, we offer a free pick-up service.
- Quality Check: During pick-up, our agent will do a mandatory quality check on the item/s being returned.
Once the item has been received at our store and has passed a quality check, the refund will be initiated. The refund will be done through the customer’s bank account in which case he/she should select the account to which refund should be made. In case of COD orders being returned, the same should be done by providing details of one’s bank account. Refund will be credit automatically be applied to credit card or original method of payment within 7 working days.
Key things to keep in mind before returning:
- We will arrange the pick-up for the products. However, you will be responsible ensuring that the product is ready for pick up once the courier arrives
- The contents of the package must be packed in the original condition with the original packaging. Any important element of the product or its packaging, if missing, can result in make the product non-returnable or exchangeable
- The package must be sealed appropriately to ensure the safety of the product while in transit
- The address label on the package must be affixed properly
Once an order is shipped, the cancel option will not be available on the website. For Cancellations please contact the us via email firstname.lastname@example.org A customer can cancel an order within 10 days.
Order Cancellation duration: A customer can cancel an order within 10 days
Cancelled Orders And Refunds
Once an order is shipped, the cancel option will not be available on the website. For Cancellations please contact the us via email email@example.com A customer can cancel an order within 10 days. In case of prepaid orders for which payment has been made via credit/debit card, net banking or My Wallet on the website, the customer will receive complete refund in the source account within 7 to 10 days of order cancellation. A customer can cancel an order within 10 days. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Torino Fashion Store for re-delivery shall be claimed from the User.